What if you were a doctor and had a patient who demanded that you stop all the silly hand-washing in preparation for surgery because it was taking too much time? Clearly the patient is the boss; and yet the doctor should absolutely refuse to comply. Why? Because the doctor knows more than the patient about the risks of disease and infection. It would be unprofessional for the doctor to comply with the patient.
Ouch! What a great metaphor! It really hurts, but it is also a brilliant invitation to get vocal when one needs to get vocal.